Due to new social distancing policies put in place, our fulfillment team is working at a reduced capacity. Please note that orders take 2-3 days to process before shipping.
************************************************************************************************
We're sorry to hear that your package has not arrived! Here are the next steps to take:
- Check with your neighbors to see if they have seen your package. Sometimes packages are delivered to the wrong address.
- If you live with roommates, ask them if they have grabbed your package for you. (Surprisingly, this happens a lot!)
- File a claim with USPS or UPS, depending on how your package was delivered.
If there is no progress after a few days, please contact us. We will try our best to help out with the situation!
Shipping Disclaimer
Once a package leaves our fulfillment center, it is in the hands of shipping carriers working independently from Skida. However, we are here to help provide direction and support to help resolve your shipping concerns or mishaps.
USPS is experiencing unprecedented volume increases and limited employee availability due to COVID-19, which is causing delays.