When will my order be processed?
Once your order is placed, it will be processed within 1-3 business days. A confirmation email with your tracking information will be sent to your inbox once your order is shipped out. Please note we are closed on weekends and federal holidays, and do not ship on these days.
When will my order be shipped?
Our team will process your order in 1-3 business day. This is subject to change during the holiday season. Once you place your order a confirmation email will be sent to your inbox. A separate email with the tracking number will be sent as soon as your order is shipped out!
When will I receive tracking information?
A confirmation email will sent over to your inbox confirming that your order has been placed in our system. Once your order is processed and shipped out, a second email with tracking information will be sent to your inbox. Please allow 12-24 hours for the tracking number/information to update.
Do you offer expedited & priority shipping?
Yes! We offer expedited and priority shipping options for US orders.
Please note, once your order is placed, it will take 1-3 business days for the order to be processed before it is shipped out. Once processed, the order will be shipped out with the selected shipping method.
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Important information: Please take our processing time into consideration when placing an order and selecting a shipping method. We are unable to change the shipping method once the order has been placed.
Can I edit my shipping address?
Unfortunately, we are unable to make order edits, changes or cancellations.
Can I edit my billing information?
We are unable to edit billing information. If incorrect billing information was entered at checkout, please reach out to your bank for more information.
Can I cancel my order?
Unfortunately, we are unable to make order edits, changes or cancellations.
What shipping methods do you offer?
Shipping methods will populate at checkout after your shipping information is entered.
Fun fact
Skida is made up of a close-knit team of 30 individuals! At Skidaland, we handle everything from hand-sewing our products to connecting with customers and crafting our designs. Your support means the world to us, and we sincerely thank you for your patience in advance!