When will my order be processed?
Once your order is placed, it may take anywhere from 5-7 business days before your package leaves our warehouse.
Orders are processed by our fulfillment team and picked up by our mail carriers each afternoon, Monday - Friday. If your order was placed on Friday, it will be shipped out the following business week. Please note, we do not ship on weekends or US holidays. Our processing times may take addition time beyond the 5-7 days during online sales or during the months of October-February.
When will I receive tracking information?
Once your order is placed, you will receive a confirmation email regarding your order.
As soon as your order leaves our warehouse and is scanned by the shipping carrier, an email with tracking information will be sent to your inbox. Please allow 12-24 hours for the tracking number/information to update.
Do you offer expedited & priority shipping?
Yes! We offer expedited and priority shipping on US orders.
If you selected Priority or Expedited shipping, please take the 3-5 processing days into consideration. For example, if you selected "1-2 Day Priority Shipping", your order will be processed within 3-5 days and then shipped out with the shipping method you selected at checkout.
As soon as your order is shipped out, you will a confirmation email with tracking information.
Can I change my shipping address?
At the moment, we are unable to edit or make changes to shipping or billing addresses.
Please contact us ASAP to see if your order is eligible to be canceled. Please note that it is possible that your order was already fulfilled and/or shipped. If this is the case, we will not be able to cancel your order. We apologize for the inconvenience.
Can I edit my billing information?
We are unable to edit billing information. If you entered the incorrect billing information when placing your order, please reach out to your bank for further information.
What shipping methods do you offer?
Please refer to our Shipping Options page here!
Skida is a small team of 20 people! We do everything from designing prints, to answering emails, to hand-packing each order with a thank you note. :) Our Fulfillment Team works hard to get orders out the door. Your patience means the world to us. Thank you for your support!