Return Policy
We want you to love your Skida! We offer returns on items purchased on our website and in our showroom within 60 days from the date your order was placed. Items must be in unused/unworn condition, without any damage, and the original tags attached. Returns made in our Burlington showroom are free. Returning items in the mail requires a $5 return label shipping fee that will be deducted from the refund once the return is processed, or waived if you're returning for store credit.
- Return for Refund to Original Payment Method: Receive a refund to the original payment method once your return is approved.
- Return for Store Credit: Receive a gift card code via email once your return has been approved.
We offer exchanges on items of the same product style for a different size and/or pattern. To make an exchange for a different product style or item, please select Return and opt for Store Credit. Once the return has been approved, we will send over a Skida Gift Card with your Store Credit. From there, you can purchase your desired items with the gift card.
Returns and Exchanges are processed within 5-10 business days once received.
Order issues: If your order contained a damaged, defective, or incorrect item, please email hello@skida.com!
Return for Store Credit Policy
We offer exchanges on items of the same product style for a different size and/or pattern. If you're looking to make an exchange for a different product style or item, please select return and opt for Store Credit. Once your return has been approved, a gift card code will be sent over via email. The gift card can be used towards your future Skida order!
- Store Credit is provided in the form of a gift card code sent via email.
- The gift card code can be used in our Skida showroom and online at checkout, and does not expire.
- Items must be returned within 90 days of purchase.
Head to our Returns & Exchange page here. Enter your 6-digit order number and zip code, email, or phone number to get started with your return.
Select the items you're looking to return, and then select the credit method. Once the return is submitted, you'll print out the return label, package the items up and drop them off at USPS. Our team will process the return within 5-10 business days once received. A confirmation email will be sent once your return is processed.
Exchange Policy
Skida allows exchanges for the same product type in a different pattern and size of the same value. Items must be sent in for return within 90 days of purchase. To make an exchange for a different item or product style, please make a return and select store credit. Please read the article above for more information on Store Credit!
- There are no shipping fees on Exchanges or returns for Store Credit.
- There is one exchange allowed per order per item.
- We are unable to change credit methods after they have been selected.
Start an Exchange, click the link here!
Return and Exchange Shipping
Skida covers the cost of return shipping should you place an even Exchange or return for Store Credit. At the end of the return process, a prepaid return shipping label will be provided and sent to your inbox. Download the shipping label and send in your items. You can track the return package with the tracking number provided on the shipping label. Skida does not cover the cost of return shipping on items for full credit. We appreciate your understanding in advance!
- Skida allows exchanges for the same product type in different patterns and sizes of the same value.
- Skida allows for one exchange per item per order.
- We are only able to accept returns with receipts or proof of purchase directly from Skida.
- Skida does not accept returns or exchanges for items purchased from our retailers.
- We are unable to accept items for return outside of the 60-day return window.
- We are unable to accept items for exchange or store credit outside of the 90-day window.
*Please note that the information in the articles above is subject to change and does not apply to discounted items or promotions.